Shipping Policy
Last Updated: [11/3/2025]
At Lema Organics, we are committed to providing you with an excellent shopping experience, and we strive to ensure your order reaches you in a timely and secure manner. This Shipping Policy explains how we handle the shipping and delivery of your orders.
1. Shipping Provider
We use FulfillKaro Courier for all domestic and international deliveries. FulfillKaro Courier is a trusted delivery partner known for reliable service, and we aim to get your products to you as quickly and safely as possible.
2. Shipping Methods & Delivery Time
We offer the following shipping options, based on your location:
- Standard Shipping: Delivery typically takes [3-7] business days within Pakistan.
- Express Shipping: Delivery within [1-3] business days
- International Shipping: Delivery times vary depending on the destination and may take between 7-21 business days. Please note that customs clearance and other international factors may affect the delivery time.
Note: Delivery times may vary due to factors such as holidays, weather conditions, and circumstances beyond our control.
3. Order Processing Time
Once your order is placed, we will process and ship it within [1-2] business days. Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email with tracking details once your order has been shipped.
4. Order Tracking
After your order has shipped, you will receive an email with a tracking number and a link to track your package. You can track the status of your shipment directly on the FulfillKaro Courier tracking page or using the tracking link provided.
Please note that it may take 24-48 hours for the tracking information to update after shipment.
5. Delivery Issues
If your order has not arrived within the expected time frame, please check the tracking information for updates. If there are any issues with your delivery, such as a lost package or delayed shipment, please contact our customer service team at [email address] as soon as possible, and we will assist you in resolving the issue.
6. International Orders & Customs
For international shipments, please be aware that you may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Customs policies vary by country, so please contact your local customs office for more information regarding potential fees and delays.
7. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If a package is returned due to incorrect address information, additional shipping charges may apply for re-shipment.
8. Packaging
We take great care in packaging your order to ensure it arrives in perfect condition. If your order arrives damaged or defective, please contact us immediately at [email address], and we will resolve the issue.
9. Lost or Stolen Packages
Lema Organics is not responsible for packages that are lost or stolen after they are confirmed as delivered by FulfillKaro Courier. If you believe your package has been lost or stolen, please contact the courier directly using the tracking number provided. You may also reach out to our customer service team for further assistance.
10. Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page, with the "Last Updated" date updated accordingly. Please review this policy periodically to stay informed of any updates.
11. Contact Us
If you have any questions regarding our shipping policies or need assistance with your order, please contact us at:
Lema Organics
Email: lemaorganics@gmail.com
Phone: 03183431898