Refund and Returns Policy
Last Updated: [11/3/2025]
Thank you for shopping with Lema Organics. We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund and returns policy to help you with any issues. Please review our policy below for details on how to request a return or refund.
1. Returns
We accept returns on eligible products purchased directly from our website [www.lemaorganics.com]. To be eligible for a return, the following conditions must be met:
- The product must be returned within [30] days from the date of purchase.
- The product must be unused, unopened, and in its original packaging.
- The product must not be part of any sale or clearance item (unless explicitly stated).
2. Non-Returnable Items
Certain items are non-returnable for health and safety reasons, including but not limited to:
- Opened or used products
- Gift cards
- Personalized or customized products
- Items marked as final sale or clearance
3. How to Return an Item
To return a product, please follow these steps:
-
Contact Us: Email our customer service team at [email address] to initiate the return process. Please provide your order number, the product(s) you wish to return, and the reason for the return.
-
Return Authorization: Once your return is approved, we will send you return instructions and a return authorization (if applicable).
-
Ship the Item: Pack the product securely in the original packaging (if possible) and ship it back to us. You will be responsible for paying for your own shipping costs for returning the item unless the return is due to a mistake on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [7-10] business days, and a credit will automatically be applied to your original payment method.
- Please note, it may take additional time for the refund to appear on your bank statement, depending on your payment provider.
5. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact our customer service team immediately at [email address] with a description of the issue and photos of the product. We will work with you to resolve the problem by either offering a full refund or sending a replacement product at no additional cost.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the desired item.
7. Shipping Costs
Shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., you received the wrong item or the product is defective).
8. Change or Cancellation of Order
If you need to change or cancel your order, please contact us immediately at [email address]. We are only able to modify or cancel orders before they have been shipped. Once the order is shipped, you will need to follow the return procedure outlined above.
9. International Returns
For international orders, you may be responsible for any return shipping costs, duties, and taxes. Please ensure that the product is returned in accordance with the above guidelines to ensure a smooth return process.
10. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team:
Lema Organics
Email: lemaorganics@gmail.com
Phone: 03183431898